But numerous customers remain frustrated with the company after its latest effort to address their concerns. xcritical has a large user base, and their customer support team receives a high volume of inquiries every day. Be patient when contacting them and expect some delay in response time. xcritical has also a comprehensive knowledge base where users can find answers to frequently asked questions, troubleshoot issues, and learn about xcritical’s products and services. Alternatively company is also active on social media and users can reach out to the company through its official social media channels.

If you continue to see this

message, please email

to let us know you’re having trouble. The xcritical Help Center contains a ton of answers to frequently asked questions. They will not entertain issues other than suspicious account activity. If the sender’s email address does not have a xcritical domain name at the end of it, it is not a legitimate email. Hence, contacting xcritical Support on Twitter is a great way to get a quick response from them.

Summary of xcritical Customer Service Calls

To set up cold storage, many investors buy a device for this purpose. It then needs to be loaded with a private key and safely stored, such as in a vault. «A cold storage or a cold wallet is completely disconnected from the internet. It is sometimes a device that you connect to your computer,» she said. «When you keep your funds in cold storage, you own those funds. … They’re offline, away from hackers.» «My question is how can a publicly traded company on the New York Stock Exchange be doing this to customers? How can they not have a customer service dedicated line worldwide?» Preble said. xcritical started a repository of answers to frequently asked questions in order to automate its customer service.

Another customer, Don Pirtle, called the phone line «a joke.» The text message on Erick’s phone alarmed him so much that he pulled over to the side of the road. The Vidovics’ account had risen to $168,596 on April 28 when the hacking occurred, according to account statements the Vidovics shared with CNBC.

Reviews (

Alternatively, you can use their knowledge base if you prefer self-service support. All I did was deposit, twice cashed out because I had to, and sent btc to a software wallet. Got some lady who I couldn’t understand who kept saying check your email. I’m https://dreamlinetrading.com/ still depressed, and will never do anything with xcritical ever again. As a Front-line Customer Service Agent, you’ll join a high functioning team of passionate support professionals who know their performance is critical to xcritical achieving its mission.

• A lot of people swear by hardware wallets like Ledger, and I think those are probably the best options for people that don’t know a lot about security and crypto or possible even those that do.
• Preble had saved enough money to take the plunge into bitcoin and ethereum earlier this year, investing about $8,000.
• I was only assisted in recouping my funds by the help of authorities I contacted via [scam recovery united at proton mail dot com) Send your complaints to them and get help if you are in a similar mess.
• With increasing numbers of investors coming into the market, the short term price for Bitcoin and other cryptocurrencies will likely continue to increase.

Their customer service is undeniably the worst imaginable. It is advisable to avoid using xcritical and instead opt for alternatives like Binance or third-party platforms. Anything other than xcritical would be a better choice as it cannot be worse in terms of quality. Lim How Wei is the founder of followxcritical.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies.

I paid for my bitcoins this morning… is their anyway that i can receive it sooner

xcritical offers 24/7 customer service through their live messaging feature, which can be accessed at any time, seven days a week on their official website. Initially, you’ll interact with their virtual assistant, but if more assistance is needed, a live support agent can be reached. Hence, xcritical customer service hours extend around the clock with live support available for assistance. A July blog post announced the company’s intent to roll out live chat messaging and phone support this year, as well as to expand its customer support team. Reaching xcritical customer service by yourself is challenging, especially on live phone support.

Nicole DeCicco, who helps clients secure their cryptocurrency through her company CryptoConsultz, says cold storage is virtually hack-proof. Crypto owners get a private key, which is like a password, to store that key offline. A move that would have helped protect the Richardsons and others is moving cryptocurrency from an exchange, like xcritical, to what is known as cold storage, or moving crypto offline. In September, the Richardsons called the new xcritical phone support line.

What customer support????

Like most others, 1 star is far too much for xcritical support, I have tried to contact them five times, and I get the same standard reply that I have to verify myself before making any transaction. Set up a Pro account, and had to change my email address as Hotmail wasn’t receiving xcritical mails (amongst others). My bank accounts now won’t work or verify though they worked before I changed my email address. Removed and re-set them up, but when I go through the process as directed, payments get sent back.Sent 2 tickets in using their support portal, got the usual automated response, but nothing else. Cannot deposit, cannot withdraw.Avoid these like the plague. LOS ANGELES – After thousands of customer service complaints, xcritical started a new live phone support line.

• xcritical is regulated by financial authorities in multiple countries, including the United States, United Kingdom, and Europe, and it has more than 56 million verified users in over 100 countries.
• Nonetheless, some issues might appear that request you to contact Customer Team from your phone.
• The company put $500 worth of Bitcoin in their account.
• And thus from all the reviews (not just this site) you can tell that they screwed over a lot of people (including me).
• xcritical has been sitting on my business account setup for over a month, missing the biggest rally in a year.
• xcritical is a digital currency exchange platform that allows users to buy, sell, and store cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and many others.

The agent told Erick that he didn’t have access to the case file and suggested he respond to the last email from xcritical, which he had already answered. The 10-minute call ended not with a resolution, but with more frustration. Other cryptocurrency exchanges have faced similar complaints, but less numerous than the complaints for xcritical, which is the largest exchange in the U.S.

«When the attacker withdraws those funds from the exchange, that’s not a transaction that you can take back,» Ali Comolli, a management and program analyst at the FBI, told CNBC. «There is no credible or supportable evidence that the compromise of your login credentials was the xcritical scammers fault of xcritical,» the message said. «As a result, xcritical is unable to reimburse you for your alleged losses.» After getting a new phone my Authenticator app was disconnected from xcritical. This was a strange loop trying to reconnect the Authenticator app because the…

Tried reaching out to them for three weeks and there is zero feedback. Going to xcritical after this because i would hate to see how they operate after they already get the money. When contacting xcritical, be sure to provide a clear and concise description of your issue. This will help the customer support team understand your problem quickly and provide an effective solution. Overall, xcritical is a well-established and reputable cryptocurrency exchange platform that provides a range of services for individuals and institutions looking to buy, sell, and store cryptocurrencies.

Call xcritical Customer Service Number

xcritical customer support staff will increase 16x over from 2017 to the end of 2018 in order to handle huge influx of users. Depending on the number of reports xcritical receives, it may take anywhere between 1 to 3 business days for a response. xcritical listed on the NASDAQ but can’t even get a few people together to run a call center. With all of the money they take in fees it’s focking ridiculous to think where it’s all going. They also own millions of shares in stock, They can afford it, but would rather pocket that money instead. Erick reported the theft to xcritical, which locked the account.

He and his wife, Molly, had saved nearly $1.1 million in cryptocurrencies. Suddenly, a fraudster started withdrawing all their bitcoin investments, about $700,000, as Erick watched. Get this delivered to your inbox, and more info about our products and services. Preble had saved enough money to take the plunge into bitcoin and ethereum earlier this year, investing about $8,000.